milestone xprotect download. The Diagnostics tool can be launched from Milestone Analyzer using the provided button. milestone xprotect download

 
The Diagnostics tool can be launched from Milestone Analyzer using the provided buttonmilestone xprotect download Start exploring products that are all tailored for XProtect

The Download Manager has a default configuration. Computer running XProtect Smart Client, Protect Smart Client - Player and XProtect Smart Wall. Unlock great user experiences and Axis features directly in Milestone XProtect®. Cumulative patch for 2017 R2 (11. This user manual provides a simplified overview of the features and functions of the XProtect Smart Client 2022 R2. XProtect Smart Client 2022 R1 Product System Requirements. Total awareness and control requires access to your surveillance system from anywhere. APIs. The article contains a download link for this new plugin. Developer Portal. 5. The application part of XProtect Screen Recorder consists of a Windows service and a desktop capture process. Download Device Packs. It supports different kind of views, for example a single, double or quad view in one camera. The tool is compatible with all XProtect VMS products (Corporate, Expert, Professional+, Express+, Essential+, Professional, Express, and Enterprise). It contains all the features from XProtect Essential, plus loads of new capabilities, like support for third-party applications and business systems. Enhanced security – one unified interface! Let users stream video feeds from the 2N IP intercom, communicate with visitors, and control door locks, all from one place. Bosch enhanced metadata plug-in for Milestone XProtect. Support Community. To get the latest device pack, manually check for newer versions to download and install. Restore windows and tabs at. 5. MilestonePSTools; MipSdkRedist; Step 2: Extract the contents¶Download Manager/download web page. Create the export as described in Export a video clip, audio, XProtect data or a still image (see Export video in advanced mode ). Download Manager 's default configuration. XProtect Smart Client 2023 R2 Product System Requirements. Steps to apply the hotfix. This is a complete list of the cumulative patches released for XProtect® VMS products (Corporate/Expert, and Professional+, Express+, and Essential+), all versions. To use the DirectShow driver, set the following parameters: 2. It provides intuitive control over security installations by giving users access to live and recorded video, instant control of cameras and connected security devices, and the ability to make advanced searches for. Analytics Biometrics Airports City Surveillance Information Technology Retail. Download Manager 's default configuration. Live audio and video streaming from 2N IP Intercoms to XProtect® Smart Client. April 2023 at 21. Find and share solutions with Milestone user's. The tool is compatible with all XProtect VMS products (Corporate, Expert, Professional+, Express+, Essential+, Professional, Express, and Enterprise). Milestone adds support for new devices and firmware versions on an ongoing basis, and releases device packs every two months on average. It is designed to fit XProtect products and Milestone Husky™ NVR units perfectly, and it integrates seamlessly with XProtect Smart Client. If you do not have a valid license file you can get one for free. Download, set up, and use XProtect Mobile app from a mobile device. Milestone XProtect®. However, if you have previously used product extensions, this path might not be valid anymore. Vault Next Plugin for Milestone XProtect. Manuals_Hanwha-Plug-in-for-Milestone_230911_EN_v1. Microsoft® Windows® 10 Enterprise LTSB (Long-Term Servicing Branch)2016 (version. The computer where you want to install the Milestone ONVIF Bridge server component must have access to the Internet, and the following software installed: Microsoft® . Go to Start >> All Programs >> Milestone >> XProtect Smart Client Note: If you installed the 64-bit client it will be named XProtect Smart Client (64-bit) On the login window set the following informationOther hotfixes and FAQs related to the XProtect 2019 R3 release Smart Client. Click Typical to choose the default values and start the installation. Click Continue. October 11, 2022. Topics may mention functionality or settings that are only available in XProtect Professional. Milestone XProtect enables organizations of any size to build data-driven and future-proof video technology. Operating system. The installation files unpack. SDKs. The XProtect Smart Client login dialog box appears. The 30-day trial version is fully functional but has limitations such as supporting fewer. Computer running XProtect Smart Client, Protect Smart Client - Player and XProtect Smart Wall. View live streams and playbacks from Vault Next interface. 3 Milestone provides one software image based on the R1 release of the XProtect VMS software each year from 2020. COMPARE PRODUCTS. 78 KB). The application has many of the features of the XProtect Smart Client and looks similar. - To apply the cumulative patch, download and install the Smart Client 2023 R1 cumulative patch installer ( 64- bit). 1 from the developer's website was possible when we last checked. The XProtect Smart Client login dialog box appears. Download Manager 's default configuration. Without implementing this exception, virus. The XProtect Smart Client – Player application is not included with the exported data. Microsoft® Windows® 10 Enterprise. Supported products. Milestone XProtect™ VMS is an excellent video management software that provides advanced video surveillance and analytics, and our Fibersonics Milestone Viewer™ software complements it by offering precise location detection of physical events. 1 Pro : Microsoft® Windows® 8. 2a (old) and 2. Download the latest device packs for Milestone XProtect® or Husky™ to create a seamless connection with your devices for the best. Already in action in 500,000+ customer sites worldwide, the award-winning XProtect platform lets you explore all the possibilities of video technology — both in and beyond security. However, which port the VMS uses depends on whether you have used certificates to secure the communication. - To apply the cumulative patch, download and install the relevant version of the Smart Client 2021 R2 cumulative patch installer ( 64- or 32- bit). Download the. It provides an assurance of absolute video data integrity while optimizing hardware performance. Click here for the Milestone Kite - XProtect Hybrid VMS installation guide. All Milestone video technology products are open device platforms supporting a wide range of IP devices, including cameras, encoders, video-services, or other types of video and non-video IoT devices. - To apply the cumulative patch, download and install the Smart Client 2023 R1 cumulative patch installer ( 64- bit). However, because not all manufacturers implement standards in the same way, not all RTP/RTSP devices will. This latest update empowers users with better operational efficiencies, adaptive capabilities, and increased security measures. AXIS Optimizer helps save considerable time and effort managing Axis device settings and features. The tool is compatible with all XProtect VMS products (Corporate, Expert, Professional+, Express+, Essential+, Professional, Express, and Enterprise). Before you can start using the XProtect Screen Recorder feature, you must first download and install it on one or more Windows computer(s) where you want to receive desktop images. exefile. XProtectproduct Installationmethod InstallationonthesamecomputerastheVMS Installationona dedicated computer l XProtect Corporate l XProtect Expert l XProtect. On the Investigations tab: Click . Milestone XProtect Professional VMS Products 2019 R1 System Installer. Download the free XProtect Essential+ or a 30-day free trial of Express+, Professional+, Expert or Corporate. - Visualize object classifications, outlines and trajectories and counting data. Hotfixes are Milestone's timely response to customer-reported problems and a way to deliver occasional security-related updates that can affect any software product. It reduces hardware on-premises and leverages AWS Infrastructure and Platform as a Service to remove the friction involved in setting up and maintaining on-site VMS systems. Milestone adds support for new devices and firmware versions on an ongoing basis, and releases device packs every two months on average. Our manuals and guides can be downloaded in the language you need. CASTEL’s Plugin provides CASTEL intercom solutions integration into the MILESTONE XProtect® platform. Locate and open SmartClient-Player. Easy one-time installation with auto-update. Milestone AI Bridge acts as a bridge between installations of XProtect Video Management Software (VMS) and Intelligent Video Analytics (IVA) applications deployed as docker containers and enables the exchange of data between these two types of. Specify the host name or the IP address of your XProtect VMS computer in the Computer field. Product. Port number. Click Typical to choose the default values and start the installation. Compare XProtect. 18 Software download We have taken over IT support from another department, and this particular Child Center uses this video management software, and. A list of components to install appears (you cannot edit this list). XProtect 2023 R2 exemplifies Milestone Systems' commitment to consistently providing high-quality, secure, and user-friendly VMS solutions. Get XProtect Essential+ Download Milestone software and device packs. This article also contains links to the Smart Client cumulative patches (all versions), several useful tools for troubleshooting XProtect issues, and more. SDKs. Upgrade XProtect VMS to run in FIPS 140-2 compliant mode. If you are using any of the XProtect VMS products, Milestone recommends installing the latest version of the Cumulative Patches for your specific product/version. Save the installer somewhere appropriate and run it from here or run it directly from the web page. Name. Click Connect and XProtect Smart Client. Depending on your security settings, one or more Windows ® security warnings appear. Connections from. Support Supported Devices; Milestone SupportThe Universal Driver was introduced to expand the number of devices which could be used with XProtect® VMS software. This document is a reference for technicians and engineers to prepare, install, configure, and otherwise deploy Milestone XProtect VMS systems. If you are already a Milestone customer or partner, please contact your My Milestone account administrator to get access to your company’s. Quick guide to the XProtect Smart Client – Player Work with views in the XProtect Smart Client – Player Open Database wizard Verifying the authenticity of video evidence Verify digital signatures XProtect Access XProtect Access (explained) Viewing live video of access control events Access control on the Live tab (explained) Add Access. Administrator. Please refer to the MIP SDK Getting Started Guide for information about how to set up a development environment for Milestone XProtect integrations. Note: This article will be updated when a new version of XProtect VMS is released. At the top right of the license details page, click the Get Initial LIC link. All integrations available as one application. The wizard suggests an installation path. Many devices use the RTP/RTSP streaming protocols, and the Universal Driver is designed to work with these. Beforeyoustartinstallation Prepareyourserversandnetwork Operatingsystem MakesurethatallservershaveacleaninstallationofaMicrosoftWindowsoperatingsystem,andthatitisOther hotfixes and FAQs related to the XProtect 2021 R2 release Smart Client. Its robust capabilities make it suitable for mission-critical. Click the BriefCam Embedded Client for Milestone XProtect plug-in file to download it and then run it. It supports the following features: - Pro-Watch events as sources for Alarms and Rules in XProtect. Microsoft® Windows® 10 Pro. XProtect Corporate, Expert, Professional+, Express+ Eric Pennington 16. Update (03-Nov-2022, 25-Nov-2022): A newer b "c" version of the XProtect VMS 2022 R3 is now officially released (including a new Smart Client 2022 R3) and you can download it from the "Milestone Download Software" page. nupkg file to your system's default download location. Click the Export location link. XProtect Download Manager has a default configuration. Description. Click the BriefCam Embedded Client for Milestone XProtect plug-in file to download it and then run it. Free download. Normally, you can use the suggested installation path. Read the Milestone End-user License Agreement. Most XProtect add-on products require additional license types. Name. The Download Manager has a default configuration. - If you do not restart the Recording Server (or do not reboot the system) and you try to add a device, the old drivers will not be visible during the device installation process. This ensures that your organization's users can access standard. AXIS A1001 Network Door Controller. XProtect VMS products. Product features are dependent on the product's license and will be fully unlocked once the license is installed. The ideal VMS for small single-site businesses with less than 8 cameras. When an XProtect Mobile server receives video streams from recording servers, it also handles the complex conversion of. Download the XProtect® Device Pack | Milestone Documentation 2023 R3. People counting and detection. Click the link to open the output folder. KB 14767: Milestone Migration Assistant Tool — FAQ. Here’s how: Ensure uninterrupted security operations with the ability to view live video, play back recordings and create export material. Note: In the previous versions of the Smart Client cumulative patches (2019 R2, 2019 R1. The Milestone Integration Platform Software Development Kit (MIP SDK) is a set of comprehensive tools that makes it easy to create applications or device drivers that will work for Milestone XProtect video management software. The XProtect Download Manager configuration is represented in a tree structure. In the latest product update of Milestone System’s XProtect 2022 R2 video management software, Milestone introduces several new features and. You can use XProtect Smart Client – Player to view video data and archives and to repair corrupted databases. Description. - For the full list of fixes,. 1b of the Legacy Device Pack. Ask questions and find answers to common questions at. Download this interview to learn about today's relevant video technology solutions for healthcare facilities and hear how they help keep patients, staff, and property safe. DOWNLOAD CALCULATOR. Supports all XProtect VMS products except XProtect Essential+. Click Continue. Download the XProtect® Device Pack. Beforeyoustartinstallation Prepareyourserversandnetwork Operatingsystem MakesurethatallservershaveacleaninstallationofaMicrosoftWindowsoperatingsystem,andthatitisJune 14, 2022. All servers and the XProtect Smart Client and the Management Client. Specify the host name or the IP address of your XProtect VMS computer in the Computer field. Process. Download the Deployment Best Practice PDF. STEP 5 – Install BriefCam Embedded Client for Milestone XProtect plug-in . Open XProtect Smart Client. IIS. Description. XProtect Professional+ is an ideal solution for mid-sized businesses and institutions like schools, retail franchises and manufacturing facilities. Computer running XProtect Smart Client, Protect Smart Client - Player and XProtect Smart Wall. I would like to upgrade to 2022 R3 for my recording servers but cannot find the download files. eCare portal - Find answers to your questions. On each XProtect Rapid REVIEW client computer, install BriefCam ’s embedded client for Milestone XProtect plugin. 追跡および監視機能は調査に役立つだけでなく、物や人を仮想的に監視することもできます。. XProtect Hospital Assist is a remote patient monitoring solution that frees up time and resources in the hospital so you can deliver the high-quality patient care you have always wanted to give. Furthermore, XProtect Corporate includes fully integrated Matrix functionality for distributed viewing ofMilestone XProtect VMS configuration and automation powered by the Milestone MIP SDK. The process takes place: On the My Milestone portal. With XProtect Rapid REVIEW, you can review hours of footage in minutes and easily locate people and objects of interest, turning that information. Milestone Technology Partner Finder is created by Milestone Systems, the world’s leading provider of Video Management Solutions (VMS). Download XProtect® Mobile and enjoy it on your iPhone, iPad, and iPod touch. Both of. The solution combines CASTEL intercom events with MILESTONE XProtect powerful video management solution. Answer. The recommended solution is to upgrade to version 1. Computer running XProtect Smart Client, Protect Smart Client - Player and XProtect Smart Wall. In 2019, the software image for Husky M20/M30. XProtect 2023 R2 exemplifies Milestone Systems' commitment to consistently providing high-quality, secure, and user-friendly VMS solutions. Name: Description: Operating System: Microsoft® Windows® 10 Pro (64 bit) Microsoft® Windows® 10 Enterprise (64 bit) Microsoft® Windows® 10 IoT Enterprise LTSB (Long-Term Servicing Branch)2016 (version 1607 or later) Microsoft® Windows® 10 IoT Enterprise, version 1803 or later (64. Specify the host name or the IP address of your XProtect VMS computer in the Computer field. "XProtect LPR allows you to read license plate information from vehicles and combine it with corresponding video. 1b. For limitations to the free XProtect Essential+ product, see the Product comparison chart. XProtect Smart Client is a desktop application designed to help you manage your IP surveillance cameras. December 2022 at 12. Note that the file won't be unpacked, and won't include any dependencies. 3a) are available in three separate files (see Download section): Cumulative patch for the Recording Server 2017 R3. " Once you are in the site properties, click "Add" and add an external IP address. If it is not already selected, click Setup. Milestone Systems has released Xprotect 2023 R3, the latest version of its highly scalable, flexible, data-driven video management. Note: In the previous versions of the Smart Client cumulative patches (2019 R2, 2019 R1. The wizard suggests an installation path. See what a Milestone solution can do for you. exe. Steps to apply the hotfix. To view video in real-time in the OnGuard® client. Submit a case. XProtect Mobile works with all Milestone products and keeps you on top of the action at all times. Emailed within 1-3 Business Days. Scarica gratuitamente XProtect Essential+ o una prova di Express+, Professional+, Expert o Corporate gratis per 30 giorni. Thank you for the response. XProtect VMS cumulative patches. Use this tool to get an overview of the main differences between XProtect products. It is designed to work in conjunction with VisionLabs LUNA PLATFORM facial. XProtect Access OnGuard. Name. The 30-day trial version is fully functional but has limitations such as supporting fewer cameras than the full version. FOR DEVELOPERS. Milestone Kite for iOS. 1. 1000 is available as a free download on our software library. Important: For the complete list of fixes included, check the relevant Release Notes text files. The following WSC components are available for. Observe alarm synchronization across Milestone Kite and XProtect products. Download the latest device packs for Milestone XProtect® or Husky™ to create a seamless connection with your devices for the best VMS configuration. → Latest update: 02-Oct-2023. Software that has been tested in over 150,000 installations around the World. Computers running XProtect Express Plus software. Milestone XProtect Essential 7. Provided by Oddity. Product overview. Open Add or remove programs on Windows and select Milestone. KB 22901: XProtect Smart Client 2020 R2 cumulative patch; Others. 5. XProtect VMS administrator manual. 2. Investigate the exported recordings on the Playback tab, and run searches on the Search tab. Professional tools to power your ideas. The system verifies your license file before you can continue. Select Single computer. Connect to the Recording Server from the Smart. - For the full list of fixes, check the Release Notes (TXT file) included together with the patch installers. On the Uninstall or change Milestone XProtect VMS components, select Change one or more Milestone XProtect VMS components. In this course you will download, install, and set up views and other items in Smart Client. (Note: In more recent versions of XProtect, the file name is simply Player. XProtect is an open-platform video management software (VMS) that is compatible with over 13,000 cameras and devices to easily integrate into existing video surveillance setups, as well as be able to grow with the needs of the user. XProtect Corporate 2014 Administrator's Manual. Microsoft® Windows® 10 Enterprise LTSB (Long-Term Servicing Branch)2016 (version. Searching for the file in windows explorer only yields two folders called C:Program FilesMilestoneXProtect Management ServerIISServer Installer and C:Program FilesMilestoneXProtect Download ManagerLog Server Installer . CONTACT SUPPORT. To change. - Control Intelligent Tracking with AUTODOME or MIC cameras. Only XProtect Corporate can act as a central site. XProtect Corporate is specifically designed for large-scale, high-security deployments. The Arcules-XProtect Connector Plug-in must be installed on the Milestone XProtect VMS system to enable the Milestone Kite - XProtect Hybrid VMS solution. This includes cameras, encoders, video-services, or other devices that are addressed through a unique IP address. Latest update: 19-Jan-2023. Operating system. Access to the content in it (tools and services) varies, depending on which type of customer or partner you are. The XProtect Smart Client setup wizard starts. The MIP APIs make it easy to build your own services and applications, extend ours, or integrate with other systems and devices with Milestone XProtect VMS. A device pack is automatically included when you install the XProtect system. City IoT Network Airports City Surveillance Construction Smart City. Manuals and guides are best viewed through a Firefox browser. 1. B&H #. But you can use your video system for a lot more. AXIS Optimizer - Unlock great user experiences and Axis features directly in Milestone XProtect® • Operator controls: direct access to Axis camera-specific features • Device assistant: easy access to all cameras and settings • Dewarp video: smooth 360°dewarping of live and recorded video as well as horizontal adjustment of dewarped video • Forensic search of vehicles and freight. XProtect DLNA Server. Install XProtect LPR. Legacy Device Pack. Supported software: XProtect with Device Pack 9. exe (click Yes at the UAC prompt to run as Administrator). net with solution how to do it differently. Complete the installation normally. Find out which variant is right for you. Milestone Systems releases regular updates to XProtect products in the form of hotfixes and cumulative patch installers releases. This is a detailed guide about its use and setting up various features and plugins. 3. Operating system. A world of innovative possibilities. The XProtect VMS products are video management software designed for installations of all shapes and sizes. On each XProtect Rapid REVIEW client computer, install BriefCam ’s embedded client for Milestone XProtect plugin. Name. Download the latest XProtect Device Pack for support of new cameras and devices and the latest. KB 55701: XProtect Smart Client 2023 R2 cumulative patch; Others. XProtect’s open platform flexibility, together with our global network of technology partners, lets you adapt and scale your VMS solution with the industry's. Milestone Technology Partner Finder is created by Milestone Systems, the world’s leading provider of Video Management Solutions (VMS). This name is then prefixed to the hardware devices. If you expect video to stream from Recording Server(s) in XProtect Corporate or XProtect Expert deployments, there are two main requirements of an XProtect Smart Client (or Management Client) machine. A device pack. On the management server, you can access the XProtect Download Manager from Windows' Start menu, select Programs > Milestone > XProtect Download Manager. In the wizard, follow the installation instructions. Select Single computer . Fibersonics Milestone Viewer™ - Provides integration of our fiber optic distributed sensing systems with Milestone XProtect™ VMS. "Other hotfixes and FAQs related to the XProtect 2023 R2 release Smart Client. XProtect VMS 2017 R3 - Getting Started Guide - Single Computer Installation Getting started checklist 6 Getting started checklist Follow the checklist below to ensure that you carry out the steps of your installation in the rightSTEP 5 – Install BriefCam Embedded Client for Milestone XProtect plug-in . Milestone AI Bridge is a MIP SDK developed using cloud-native technologies. Next, let’s configure Milestone XProtect: In the Management Client, navigate to Metadata Use > Metadata Search. If you cannot install XProtect Smart Client (64-bit) on your operating system, install an earlier version of XProtect Smart Client or update your OS. exe,. Professional tools to power your ideas. slide 2 of 1. KB 14767: Milestone Migration Assistant Tool — FAQ. We have taken over IT support from another department, and this particular Child Center uses this video management software, and she will be getting a new computer, so we will have to redownload the software, problem is I don’t know which software she needs (there are many choices on the download section). Open the Milestone XProtect Management Client, right-click on the site and select "Properties. XProtect Smart Client 2021 R2 Product System Requirements. " Next, click on "Tools" and select "Registered Services. Trouble downloading Xprotect from Milestone website files hosted by Azureedge. The MIP APIs make it easy to build your own services and applications, extend ours, or integrate with other systems and devices with Milestone XProtect VMS. Microsoft® Windows® 10 Enterprise. Users connect to the surveillance server through an Internet browser where they are presented with a welcome page. However, if you have previously used product extensions, this path might not be valid anymore. Log in to the Wasabi Console at. But among other things, this cumulative patch solves the following issues:Milestone XProtect ® Corporate 5. Name. To apply the cumulative patch, download and install the relevant version of the Smart Client for Express and Professional 2019 R2 installer: 64-bit: XProtect Smart Client 2019 R2 For Express And Professional Installer x64. These are the changes to the document: • Added Two-step verification for Milestone Mobile (see "Set up users for two-step verification via email" on page 49) • Storage and Recording Settings properties (on page 47)Updated on Friday, November 18, 2022. Normally, you can use the suggested installation path. 03. However, if you have previously used product extensions, this path might not be valid anymore. 1a on any XProtect product/version, in some cases all the devices which use a driver included in the Legacy Device Pack will stop streaming. An XProtect Mobile server distributes video streams from recording servers to the XProtect Mobile client or XProtect Web Client. The XProtect Smart Client setup wizard starts. Update or delete your investigation. A list of cameras connected to XProtect is displayed, advanced settings (Standard and Extension Software) that cannot be managed with XProtect can be operated using an easy-to-navigate GUI by checking the images from. This article also contains links to the Smart Client cumulative patches (all versions), several useful tools for troubleshooting XProtect issues, and more. About this app. The application has many of the features of the XProtect Smart Client and looks similar. The result is a highly flexible VMS solution deployed globally, with elastic compute. 31 KB) Bosch_Releaseletter_Forensic-Search-Agent_1. Works only with Microsoft Windows. 80: HTTP. Milestone XProtect Go has had 0. Get notified of performance issues or errors in real time. 0 Administrator's Manual 14 Introductions Introductions Product Overview, XProtect Corporate XProtect Corporate is a fully distributed solution, designed for large multi-site and multiple server installations requiring 24/7 surveillance, with support for devices from different vendors. Alternatively, browse to the file location or click the XProtect Essential+ link to download a free license file. The ideal VMS for small single-site businesses with. Reliable. Download XProtect Smart Client from the surveillance system server and install it on your computer. Examples of user-accessible features. Software download. - To apply the cumulative patch, download and install the relevant version of the Smart Client 2021 R2 cumulative patch installer ( 64- or 32- bit). Download Manager/download web page | Milestone Documentation 2023 R3 Configure and use the Download Manager to download and install the required XProtect system components. - For the full list of fixes, check the Release Notes (TXT file) included together with the patch installers. Microsoft® Windows® 8. Enter a name for the export file. 1 Pro (64 bit) Microsoft® Windows® 8. Here are the links to the two PowerShell modules on PSGallery. 7 or higher. Open XProtect Smart Client. After the installation is complete, open the XProtect Management Client using the domain Administrator credentials. Milestone AI BridgeDownload XProtect Smart Client from the surveillance system server and install it on your computer. 16. Optimizes Axis and Milestone systems. Based on our open Milestone Integration Platform Software Development Kit (MIP SDK), Milestone Solution Partners can create solutions that integrate systems in the areas of: • Video • Video. Add Milestone Interconnect™ sites. Cumulative patch for 2018 R3 (12. Milestone XProtect Professional VMS Products 2018 R3 System Installer. Milestone Systems, announces the release of XProtect 2023 R3, the latest version of its highly scalable, flexible, data-driven video management software . Milestone has developed a tool that can automatically gather diagnostic data that is commonly used in technical support cases. 1.